Covid-19
“Following the national changes, in regards to Covid-19, we are implementing new ways of working, as well as new terms & conditions, so that we’re able to continue delivering the high levels of customer service that you expect and have been used to over the years.
Please note that if, for whatever reason, the government and/or our industry changes restrictions or puts further advice place which results in your appointment being postponed we will automatically move your appointment to the same time, the following month. We will then inform you of this change by email and/or text message.
To be able to move forward, and offer our portrait services the following terms & conditions have been put in place:
As a studio, we will be operating under the following rules:
• We will only photograph one session at a time as this allows us to socially distance with ample room within the studio and also time for us to give the premises a thorough clean between sessions
• Unless there are medical reasons for needing to wear specific shoes, we will be asking for shoes to be taken off at the door and/or boot covers to be worn whilst inside the premises
• When you arrive at the studio we will ask all of you to wash your hands, with both soap and water before being invited to sit down once you have arrived
• Sanitiser stations will be available throughout the studio and you will be encouraged to use them as much as you wish
• Your photographer will wear relevant protective equipment, including disposable gloves throughout your time with us.
• Refreshment facilities, including tea and coffee, will be provided in disposable receptacles and children’s drinks will be shop bought and presented in a sealed bottle/container for the parent to sort for their child(ren). You are, however, more than welcome to bring your own refreshments
• Where possible, we will be doing both the shoot and viewing session on the same day to minimise the amount of people coming to the studio at different times
• All collections, of products, must be pre-arranged via an evening appointment so that those having shoot have had ample time to have their experience and leave the premises before another client arrives. When collecting, we ask that you stay in your car at all times. A separate email will be sent out, outlining how a collection process will happen, for those involved
• As mentioned earlier, a thorough clean will be done daily, to minimise the potential spread of corona virus. Standard cleaning precautions before and after every individual session will include; cleaning high touch surfaces such as doorknobs, light switches, seating, props, etc., laundering studio fabrics, rubbish receptacles emptied, and the WC & kitchen area cleaned and disinfected.
• Although we love our clients to be able to touch and feel our portfolio boxes, aluminium’s, modern canvas’ and frames we respectfully ask that you adhere to our “look no touch” policy when it comes to our products
• Shoot consultations will be done by phone or Skype/Facetime up to a week in advance of your shoot. This is so that we have enough time to prepare the props and backgrounds that may be needed for your shoot
• We will cancel our shoots if our body temperature exceeds 37.7 degrees and ask for you to respect this precautionary measure, should we need to take it
So that everyone is able to remain safe, we ask that you adhere to the following terms:
• Take your temperature at least two times in the run up to your shoot. We advise that this is done up to 24 hours before your shoot and again on the morning of your shoot, as soon as you wake up. Those with a temperature 37.7 degrees or higher will be told not to attend the studio and reschedule their appointment for a later date
• Keep up to date with the signs and symptoms of corona virus and if you feel you are displaying any of the symptoms listed by the NHS websiteplease inform us immediately so that your session can be rescheduled for a later date
• Please leave any excess items including coats and/or bags, that are not needed throughout your time with us, in your car
• Although we normally invite clients to use our facilities, please do not use and/or touch anything in the kitchenette area and ask us to get you something if you need it – this includes water, refreshments and crockery
• At this moment in time, we regret that access to magazines and reading material cannot be granted. You are, however, more than welcome to bring your own!
If you are due to have a makeover based experience please also be aware:
• You will be asked to bring your own lipstick and/or gloss and eye liner pencils with you
• In line with advice from the APA (Advertising Producers Association), we are able to help with clothes fittings, including lacing up the backs of garments, from a safe distance
• Regrettably, at the moment we are unable to provide an additional garments, including maternity dresses and gowns due to the washing involved and the risk of infection
• Our professional, freelance, MUA’s will be using disposable kit where possible
• Our professional, freelance, MUA’s will be washing and sanitising their kits before and after each client
Finally, please note that, where possible, we will be following advice from the Association of Photographers (AOP) to take payment, for additional products, before your shoot with us. This is to minimise the risk of cross contamination through the use of cards machines. We respectfully ask that if you know which product(s) you wish to purchase, please let us know at your consultation as this allows us to create an invoice which can be paid electronically up to 24 hours before your shoot. We are also aware that not everyone knows what they want, before they have seen their imagery, and will not be pushing for an answer if you don’t know at this stage.
We will send out an e-contract, for you to sign, digitally, up to 48 hours before your shoot. The contract will list the above, plus any new sanctions we may have had to put in place inline with the most current government advice. We will also ask you to confirm that your entire families individual temperatures are 37.6 degrees or lower on the morning of your shoot via text message. Please note that this contract must be signed before you arrive at the studio. Failure to do so, will lead to your session being cancelled and your deposit not being refunded.
We really appreciate both your patience and cooperation through this truly unique time. Our regular terms & conditions can be found by clicking here.”
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