Tier 4
Following yesterday’s announcement we will be continuing with all scheduled appointments until Thursday 5 November 2020 for both this business and Studio1825
AFFECTED APPOINTMENTS
We are in the process of beginning to contact affected clients. We will follow the same protocol that we did in the Spring of prioritising those on Watch Me plans and those with newborns, through Studio1825, and offer to photograph them before tier four begins. Once these appointments have been contacted and rebooked, we will then contact all other appointments. Just like last time, we will be following our own covid-19 guidelines and moving all affected appointments on a month, to the nearest day (not date) of their appointment. We will then contact you by phone, by the end of next week, to confirm dates with you and answer any questions you may have (hopefully we will have all of the answers by then, too!)
ORDERS & COLLECTIONS
All those who have outstanding orders to collect, will be contacted within the next 24 hours by text or phone and automatically allocated a collection date & time, before 5 November 2020. You will then be asked to confirm that this time suits your own diaries.
Those with outstanding orders, which we're yet to receive back from our suppliers, will be contacted next week. This is because we need to wait to see whether we are able to redirect your orders to your home addresses, direct from them, or whether we'd need to arrange a different plan. Please bear with us, whilst we get the answers, on this one!
APPOINTMENTS IN DECEMBER
All those with appointments in December will be contacted toward the end of next week. We know this is a long time to wait but we need to prioritise the above and, once they're looked after, we will have a lot more answers as to what we can do to look after you. As your appointment isn't within the next couple of weeks, please bear with us. If your enquiry is urgent you are, of course, more than welcome to drop us a message on here or email us
We think this just about covers everything, for now! If we've missed anything please say and we'll answer as soon as we can... If we don't have the answer, due to waiting on clarification from the government, please bear with us.
FROM 5 NOVEMBER, WE PLAN TO…
offer FREE POSTAGE for all of our Christmas gift packs up until Christmas (use the discount code: SLEIGH)
We'll be bringing in our first ever January sale, inviting people to book now and reap the benefits of it next year
We'll be launching a project to mark this historic year and the impact it's had on families in our studio village of Heage & Nether Heage
We'll be opening up our studio driveway to all those essential independents, who kept us going throughout the spring, to bring their "pop up shops" to the village and allow them to use our studio driveway as collection points (there's no point it staying empty now, is there)
We will also extend our "Sunday Shout Out" event, over on our family based FB page Studio 1825, throughout November so that independent businesses, like us, can advertise their products and Christmas goodies like mad.
FINALLY
You are all incredibly wonderful! Thank you for your patience, support and kind words. Our family run, independent, business has survived so much so far and we don't plan on going anywhere! This Christmas please remember to support your independent businesses, spending locally, where you can. The local economy, your high street and us smaller folk need you more than ever.
J&K